Transforming team dynamics: British Gas' success with Angage solutions.
"We saved a lot of time that would have been wasted had we used an alternative paper based system." Amanda Irwin, Wellbeing & Concierge Manager at British Gas
British Gas have acquired a Angage Interactive Voting System with the willingness to engage their team. Indeed, it was felt that the system should be used to help include the Customer Care team in the company's endeavours. British Gas took this a step further: as the overall team consisted of 350 people, 250 additional handsets were required to supplement the ones already held.
Conference organizer, Amanda Irwin, had never used the system before wich was not a problem at all for the Angage team who taught her how to manage the system from scratch so she could run the voting herself at the event. Easy: Amanda simply downloaded the software and undertook a crash course using the customer training manual and support from the Angage technical support team. It seems that Amanda enjoyed using the system:
"We will certainly be using the system again for our events. We saved a lot of time that would have been wasted had we used an alternative paper based system and our people felt that they were able to make a huge difference to their own working environment, and this can only be a good thing. We asked for a lot of support from Angage and this helped to make the event run smoothly."
Amanda Irwin, Wellbeing & Concierge Manager at British Gas
