Unlocking engagement: Transport For London's ongoing success with Angage.
WHEN A SOLUTION WORKS, YOU WANT MORE OF IT
This is the story of one of our most energetic supporters, Transport for London.
Like many clients, Transport for London (TfL) approached us when they needed a solution to engage their audience at an event. It was a simple but crucial ask, “How can we engage our supplier audience in an upcoming Question & Answer session?”
Angage delivered on this request, and a delighted Transport for London returned to us. Again and again. Each time with more significant activities, workshops and employee events.
We recently sat down with our friends from TfL, who were happy to give us a strong recommendation and answer questions that other clients may have when considering Angage solutions for their events, big and small. Here is the transcript of this talk:
PV: You have chosen Angage for several of your events now; why do you continue working with us (over competing solutions)?
TfL: Your ability to adapt your solutions to our brand is essential to us. But just as important is the support we receive from your team. The Angage team is full of creative inspiration. Whenever we think up ideas we’re interested in, your team finds a way to get them done. Having the Angage team work with us on branding has been essential to us. The team’s always provided excellent service before, during and after events – going the extra mile to ensure we are satisfied and that our business objectives have been met.
PV: How would you score Angage’s understanding of your needs, challenges and wishes?
TfL: The Angage team have come to know us very well. I trust them to the point where I can rely on the team to take care of what needs to be done with the app and engagement while concentrating on other aspects of the event. Angage has risen to the occasion, time and time again.
PV: Let’s talk about the Event App itself. One of its most important features is its ability to collect data. Has this data brought about any tangible, measurable outcomes?
TfL: Certainly. The data we receive after events has helped us plan successful subsequent events and have given us valuable inputs for our executive reports.
PV: In your opinion, what does the Angage Event App do best?
TfL: Audience engagement. Angage is integral to any event where audience interaction and participation are a focus.
PV: Please share a moment when Angage’s solutions are value-added to your event.TfL: On one occasion, we competed between 24 tables and asked each table to present a unique solution. Previously, this would have been a rather non-interactive activity, concluding with the winners being announced and everyone continuing with the event.
Thanks to Angage, our finalists’ submissions were beautifully showcased on the Event App. Every audience member could view the final selections and vote on their favourite. Best of all, this was all happening in real-time!
The combination of an exciting idea, competition and an audience that had a role to play in the final verdict meant that everyone was fully engaged and enjoying themselves. This proved to be a great success.
PV: Could we have done anything more to achieve a perfect, 10/10 score from you?
TfL: There’s nothing more we could ask for; Angage are ROCK STARS!
Thank you, Transport for London, for your kind words and for being outstanding clients and friends. We look forward to supporting your team in future events. You guys rock!
